PRIVACY AND COOKIE POLICY
BASIC INFORMATION
Privacy Policy is information regarding the processing of personal data and other information regarding visitors to https://www.sperto.pl, in particular Users and Customers of the Store, as referred to in the Regulations. The Privacy Policy defines the principles of processing personal data obtained through the Store.
The purpose of the Privacy Policy is to define the actions taken by Us, regarding personal data collected through the website https://www.sperto.pl including our Store, services and tools, used to perform activities such as creating an Account or placing an Order.
Expressions appearing in the Privacy Policy that begin with a capital letter shall be understood in accordance with the definitions contained in the Terms and Conditions of the online store or the Terms and Conditions of the selected service. Independently, below are some terms used in this Privacy Policy:
1 Privacy Policy – this Privacy Policy,
2. RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation),
3. PERSONAL DATA CONTROLLER
Sperto s. c. based in Warsaw, address: Mrówcza 87C Street, 04-651 Warsaw-Wawer, NIP: 9522062714, REGON: 141725515 is the owner of the online sales service of the Assortment available on the website https://www.sperto.pl and at the same time the Seller in the online store https://www.sperto.pl.
Hereinafter referred to as “Administrator”, “We”, “Us”).
Contact the Administrator:
– by mail to the address 87C Mrówcza St., Warsaw,
– electronically to the e-mail address: office [małpa] sperto.pl,
SCOPE, PURPOSE, LEGAL BASIS AND DURATION OF OUR PROCESSING OF PERSONAL DATA
Account Registration
1 Scope of data processed:
In order to set up an Account, we collect and use identifying information collected through the registration form such as your name, and contact information, email address, and a password of your choice. The e-mail address is used to log in at https://www.sperto.pl to your Account.
2 Purpose of data processing:
We use the above personal information to create or maintain your Account.
3 Basis of data processing:
The legal basis for the processing of data in the use of the Account is Article 6(1)(b) of the RODO, i.e. the performance of the Account agreement in accordance with the Terms and Conditions.
4 Data retention period:
Your personal data contained in the customer profile on your Account will be processed for the duration of the Account’s operation, i.e. for the duration of the provision of the Account service in the Store. At any time you may decide to delete your Account, which will also result in the deletion of your personal data from our database. Remember that deletion of the Account does not result in deletion of data concerning Orders placed through the Store.
Orders
1. personal information:
When you make a purchase of our goods from among the available Assortment or wish to make an Order of the “coming soon” Assortment or the “novelty” Assortment, in addition to your identification (such as your name) and contact information (such as your phone number, address or email address), we also collect information regarding your purchases and payments (e.g., information about the goods you purchased, the value of your order, your payment method, billing information and delivery address). We will require this information from you each time you make a purchase without logging into your Account, i.e. without you creating an Account with the Store, or one time when you create an Account.
2 Purpose of data processing:
The processing of data in the situations specified above will be carried out for the purpose of executing the sales contract or in connection with the intention to conclude it, as well as fulfilling the obligations imposed on Us by applicable laws (e.g., issuance of a sales document).
3 Basis of data processing:
The legal basis for processing your purchase data is the conclusion and performance of a contract to which you are a party, pursuant to Article 6(1)(b) of the DPA.
4 Data retention period/criteria for determining retention period
We process your personal data until the end of the contract, and after that, for other lawful purposes related to the contract, e.g. the period for securing possible claims, i.e. until the end of the calendar year in which the relevant statute of limitations expires. If no contract is concluded, we process your data until the application is processed and for 3 years for possible complaints and claims.
Contact form, helpline, instant messaging, complaint reports
1. personal information:
If you want to contact us, you send us a contact form, contact us by phone or using a communicator of your choice, such as Messenger. The data you provide us with include: identification data (such as name and surname) and contact data (such as telephone number, address or e-mail address), as well as other information provided in the course of correspondence or conversation.
2 Purpose of data processing:
We use personal information only to respond to your questions or requests submitted in the contact form, during a phone call, to conduct a conversation through the selected communicator or to make a complaint.
3 Basis of data processing:
The legal basis for data processing is Article 6(1)(f) RODO. The legitimate interest pursued by Sperto s. c. stems from the desire to respond to your inquiries and requests, and thus to maintain and ensure high customer satisfaction. We maintain complete confidentiality of the personal data you provide when filling out contact forms, phone calls or when contacting us.
4 Data retention period/criteria for determining the retention period:
We will process the data for the time it takes to handle the question submitted in the contact form, and then, where applicable, for the applicable statute of limitations to protect against possible claims. In the case of complaint requests, we will process personal data until we respond to the complaint request, and then until the end of the calendar year in which the relevant statute of limitations expires in order to protect against possible claims.
In the event that there is a dispute or pending proceedings, especially court proceedings, the retention period will be calculated from the date of termination of the dispute or the final conclusion of the proceedings.
RECIPIENTS OF PERSONAL DATA
Your personal data may be disclosed to third parties that support us in providing the services we offer, among other suppliers and partners:
1. technology and IT support services (for example, support of our website and other systems we use to provide you with our services),
2. services related to the optimization of our order fulfillment processes in the online store,
3. providing cloud services and an online store management platform,
4. providing logistics, transportation and delivery services,
5. providing services related to marketing and advertising (including newsletters),
6. providing legal and other specialized services,
7. other services related to customer service.
We only provide our suppliers and partners with personal data that enables them to provide services to us, and we require them to maintain the confidentiality and security of the information. We also verify that they provide adequate measures to protect personal information.
In addition, your personal data may be disclosed to entities authorized to obtain them under applicable law, such as law enforcement agencies. To the extent permitted by applicable law, we may also share personal data with debt collection and debt trading institutions.
Data transfer outside the European Economic Area
The level of protection of Personal Data outside the European Economic Area (EEA) differs from that provided by European Union law. For this reason, Sperto s. c. transfers Personal Data outside the EEA only when necessary and with an adequate level of protection, primarily by:
1. cooperation with processors of Personal Data in countries for which a relevant decision has been issued by the European Commission on the determination of ensuring an adequate level of protection of Personal Data;
2. use of standard contractual clauses issued by the European Commission;
3. cooperation with organizations in the US certified under the Transatlantic Data Privacy Framework adopted by the European Commission.
USE OF COOKIES AND OTHER TECHNOLOGIES
Cookies
We use cookies, which is information sent by the website you visit. They are stored on the terminal device (computer, laptop, smartphone or tablet) you use while browsing the website. We use cookies for:
1. appropriate configuration of the site – thanks to them, it is possible to properly set the functions and services on the site,
2. to ensure security – thanks to these cookies we verify the authenticity and optimize the performance of the site,
3. authentication – thanks to them we know when a user is logged in and we can show him the relevant content and functionalities,
4. save session state – they allow recording information about how a user uses the site. Cookies are also used to save session state and allow, for example, remembering products in the shopping cart, even after closing the browser tab and opening it again,
| TYPE | DESCRIPTION |
| Essential | Necessary cookies contribute to the usability of the website by enabling basic functions such as site navigation and access to secure areas of the website. The website cannot function properly without these cookies.These cookies are installed to provide the User with access to the Website and its basic functions, and therefore do not require the User’s consent. Without the necessary Cookies, https://www.sperto.pl would not be able to provide Users with the services of the Website. |
| Optional | These cookies are used by https://www.sperto.pl only if you have given your consent. We use the following types of cookies:- Preferences – Preferences cookies allow the Site to remember information that changes the appearance or functioning of the Site, such as your preferred language or the region in which you are located.- Statistics – Statistical cookies help website owners understand how different users behave on the Site by collecting and reporting anonymous information. They make it possible to see the number of visits and sources of traffic on the Website. They help identify which pages are more or less popular and understand how Users navigate the Site. Thanks to this Sperto s. c. may improve the performance of the Service. If you agree to Statistical cookies personal data will be entrusted to third parties, in particular Microsoft, LinkedIn, Google and Meta for analytical activities.- Marketing – Marketing cookies are used to track users on the websites. The goal is to display ads that are relevant and interesting to individual users and thus more valuable to third-party publishers and advertisers. They are used to deliver ads that are consistent with users’ interests and preferences. Based on the information from these files and activity on other services, a profile of Users’ interests is built. If you consent to Marketing cookies your personal data may be shared with third parties, in particular Microsoft, LinkedIn, Google and Meta. |
5. display advertisements – these files allow to display relevant advertising content to users, personalize ads, they are also used to display ads outside the pages of the site,
6. location – allow you to customize the information displayed to your location
7. statistics, auditing, analysis, audience research – they allow us to collect statistical data and create anonymous statistics. This allows us to better understand user preferences. In addition, through appropriate data analysis, we are able to improve and develop our products and services.
Cookies and the information stored in them or accessing them do not cause any configuration changes in the device and software installed on that device. The information we obtain through cookies is not attributed to a specific person and does not identify him or her. You can change your preference settings here or how your browser uses cookies, including blocking or deleting those from the Website. To do this, change your browser settings.
Cookies and the information stored in them or accessing them do not cause configuration changes in the device and software installed on that device. The information we obtain through cookies is not attributed to a specific person and does not identify you. You can change your browser’s use of cookies, including blocking or deleting those from the Website. To do this, change your browser settings.
TYPES OF COOKIES USED ON THE WEBSITE WWW.
Cookies used on the Website can be divided into two categories:
You can find detailed information about the individual cookies we use in the Cookie Settings. There you can also manage your consents.
The Website uses permanent and session cookies. Below you will find more information about how long they are stored:
| TYPE | DESCRIPTION |
| Session Cookies | Some cookies are temporary files, stored until you log out, leave the site or turn off your web browser. These types of cookies help analyze web traffic, identify and resolve technical problems, and make it easier to navigate the website. |
| “Permanent” Cookies | “Permanent” cookies are stored for the time specified in their parameters or until they are deleted by the User. Help Sperto s. c. of aping your settings and preferences to make your next visit more convenient or to provide you with tailored content. W Settings of cookies you will find exact information along with their lifetime. |
Google Analytics
If you consent to the use of Google Analytics cookies through our cookie management banner, we will use these cookies and Google Analytics to collect general and anonymous statistical data that helps us understand how visitors to the Online Store use and interact with our website.
Google Analytics stores information of the following categories: about visits to the site, actions taken on the site, time spent on the site, how the site was reached, clicks during the visit, as well as information about the browser and device using an anonymous IP address.
Google Analytics has been set up by Sperto s. c. in IP masking mode, that is, to ensure that the IP addresses collected are anonymized. In addition, other Google Analytics settings have been used to ensure that the masked IP address collected from the browser is not combined with any other Google data processing products outside of Google Analytics. However, Google may transfer and process data on its servers in the US.
For more information on how Google Analytics collects and processes data, visit www.google.com/policies/privacy/partners https://policies.google.com/privacy.
Google Analytics cookies are categorized by us as “Statistical” cookies.
Google Ads
We use Google Ads tools so that we can present our offer within the Google search engine and on sites that are part of Google’s advertising network. A user typing certain search terms into the search engine may be shown our advertisement related to the term typed in. As part of Google Ads, we analyze the effectiveness of ads published on Google sites, which allows us to better match our offer to Users’ expectations. When you click on a banner ad published by Google, cookies are saved on your computer as part of Ads.
Google Ads have been categorized by us as “Marketing” cookies.
Facebook (Meta) Pixel
Facebook (Meta) Pixel is an o short JavaScript code placed on our site that allows us to measure the effectiveness of ads based on analysis of users’ actions on the site. Site users are matched to their Facebook (Meta) accounts and identified by Facebook (Meta) cookies on their devices. Pixel tracks URLs and domains visited, as well as devices used by site visitors. You can view your Facebook ad settings and update your preferences at any time.
Remember:
– Third parties, including Facebook, may use cookies, web beacons and similar technologies to collect or receive information from the website and other places on the Internet and use it to provide measurement services and target ads
– You can disable the collection and use of information to support ad targeting at any time
– you can check the status of your consents and manage your privacy using the following tools: http://www.aboutads.info/choicesoraz http://www.youronlinechoices.eu/
Facebook (Meta) Pixel cookies have been categorized by us as “Marketing” cookies.
LinkedIn Ads
We also use cookies as part of LinkedIn’s analytics and marketing services.
You can find detailed information about individual LinkedIn cookies in the Cookie Settings and on the LinkedIn page available here.
Microsoft Clarity and Microsoft Advertising
We use Microsoft Clarity and Microsoft Advertising to record how people use and interact with our website using behavioral indicators, “heat maps” and session replays to improve and market our products and services. Website usage data is captured using our own and third-party cookies and other tracking technologies to determine the popularity of our products, services and online activity. In addition, we use this information for site optimization, fraud, security and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
MANAGING COOKIES FROM THE BROWSER
Most browsers offer the option of accepting or rejecting all cookies, accepting only certain types, or notifying you every time a website tries to save them. You can also easily delete cookies that have already been stored on your device by the browser. Managing and deleting cookies varies depending on the browser you use. See details on cookie management for selected browsers:
– Firefox
– Safari
– Opera
For more information on cookie management, click here:
– www.wszystkoociasteczkach.pl or
RIGHTS OF DATA SUBJECTS
The data subject has:
(1) The right of access (Article 15 of the RODO), i.e. to request from Sperto s. c. information about the processing of its personal data, i.e. to confirm whether the personal data of the subject is being processed. If data about a person is processed, he or she is entitled to access it, obtain a copy of it, and obtain the following information: about the purposes of the processing, categories of personal data, information about the recipients or categories of recipients to whom the data have been or will be disclosed, the period for which the data are stored or the criteria for determining them, the person’s rights related to the processing of his or her personal data, the possibility of lodging a complaint with a supervisory authority, the source of acquisition of personal data if not obtained directly from the data subject, and profiling and automated decision processing;
(2) The right to rectification (Article 16 RODO), i.e., if a person becomes aware that his/her personal data processed by Sperto s. c. is incorrect, outdated or incomplete, he/she has the right to demand its immediate rectification or completion;
(3) The right to erasure (Article 17 of the RODO), i.e. a person may request the erasure of his/her personal data, whereby, if the person has consented to the processing of personal data, the request for erasure will have the same effect as the withdrawal of consent;
4 The right to restrict data processing (Article 18 RODO), i.e. to request the cessation of processing except for storage, in situations where:
a. the data subject questions the accuracy of the personal data;
b. the data subject challenges the lawfulness of Sperto s. c.’s processing of personal data;
c. Sperto s. c. no longer needs the data, but it is needed by the data subject to establish, assert or defend his claims;
d. the data subject has objected to the processing and the objection has been recognized by Sperto s. c.;
5. the right to data portability (Article 20 RODO) which means the right to receive the personal data provided to Sperto s. c. in a structured format, of common use, readable by a specific device, so that it can be transmitted directly to another entity, provided that this is technically possible;
6 The right to object to processing (Article 21 RODO) which means the right of the data subject to object to the use of his/her personal data for purposes related to direct marketing of products and services, as well as other marketing activities carried out by Sperto s. c. sent via e-mail or sms). The objection does not result in the deletion of the data, but only in the cessation of their use by Sperto s. c. for marketing purposes.
7 The right to withdraw consent, which means that in cases where the processing of data is carried out on the basis of consent granted, the data subject has the right to withdraw the consents granted for specific purposes of processing at any time. The withdrawal of consent does not affect the lawfulness of the processing carried out until the withdrawal of consent;
8 Right to file a complaint with the competent supervisory authority. If a data subject believes that data is being processed illegally, he or she has the right to lodge a complaint with the competent supervisory authority:
Office of Personal Data Protection
– Stawki 2 Street, 00-193 Warsaw
– tel. 22 531 03 00, fax. 22 531 03 01
– kancelaria@uodo.gov.pl
CHANGES TO THE PRIVACY POLICY
The provisions of the Privacy Policy may be changed or updated, so we recommend that you keep track of changes on a regular basis. We will notify you of any changes or additions by posting appropriate notices on the Website, and in the event of material changes, we may also send you separate notices to the email address you provide.
Publication date: 05/11/2024.
